A full refund will be issued for orders that are cancelled at least 2 hours prior to collection. To cancel your order, please call us on 020 8993 9021.

Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.

Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that the courier has acted negligently.

If your parcel is returned without it having left UK due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the UK carriage costs and will be issued with a partial refund for the overseas carriage costs.